Delta Air Lines recognized its nearly 30,000 flight attendants and their contributions in a statement released on May 28 ahead of International Flight Attendant Day, which falls on Sunday, May 31. The company highlighted the essential role these employees play in ensuring safety and creating positive experiences for millions of customers.
The airline spotlighted two employees: Alise Broussard, a new flight attendant based in New York City, and Joan Prince Crandall, the most senior flight attendant based in Seattle. Broussard is beginning her career with Delta, while Crandall has served nearly seven decades with the airline. Their stories were shared to illustrate how the role of a flight attendant evolves over time but maintains its core purpose.
A customer described the job by saying, “There should be a separate category for flight attendants. They must have the attitude of Mary Poppins, the fortitude of a Viking, the energy of a toddler and the flexibility of a world-class gymnast.”
Chief Operation Officer Dan Janki said, “Flight attendants play a critical role in delivering the experience our customers expect and deserve. Their professionalism, training and care are essential to running a safe, reliable operation and to building the loyalty that defines our brand. Their impact is felt on every flight, every day.”
Delta Air Lines operates as a leading global carrier connecting more than 350 destinations worldwide through an extensive international network using aircraft from manufacturers such as Airbus and Boeing. The company delivers scheduled transport for passengers and cargo across various domestic and international sites as part of its focus on secure air travel for millions annually, according to Delta Air Lines.
The company encouraged viewers to watch an accompanying video featuring both Broussard and Crandall discussing what makes their roles meaningful.
